arena77 Privacy Policy

This page describes what we collect when you use arena77 and how we keep that data protected. We recognize that your personal information—email address, government ID, payment details, and account activity—carries sensitivity. Our commitment is to handle it with standard industry practices: encryption, access controls, and transparent disclosure of how we process your data.

We at arena77 collect information necessary for account creation, identity verification (KYC), payment processing (via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and dispute resolution. We may also collect usage patterns (which markets you view, which games you play) to improve our platform. Our servers may sit outside your jurisdiction; data transfers may cross borders. Users accept these conditions by creating an account on arena77.

This policy outlines what we collect, how we use it, who may access it, your rights, and how to contact us with privacy concerns.

What Data We Collect on arena77

We collect information in several categories:

Account Registration Data

When you create an account on arena77, we collect your email address, password (stored as an encrypted hash, not plain text), and your chosen username. This information is required to create your login credentials and authenticate your access to the platform.

Know-Your-Customer (KYC) Documents

Before you can withdraw funds from arena77, we collect:

• Government-issued ID (KTP, passport, or regional equivalent) — name, date of birth, ID number, expiration date.
• Proof of residence (utility bill, bank statement, or government letter) — address, issued date.
• Selfie or facial-recognition check — to verify that the person in the ID matches you.

We store these documents securely and access them only during withdrawal reviews or regulatory compliance audits. We do not share KYC documents with third parties except where required by law (e.g., anti-money-laundering investigations).

Payment Information

When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account (mobile banking, local payment, online payment, e-wallet), we collect:

• Payment method identifier (e.g., your mobile banking phone number, local payment account ID, or bank account number).
• Deposit and withdrawal amounts, dates, and times.
• Transaction status (success, failure, pending).

We do not store credit card numbers or full bank account details on our servers—payment processors handle sensitive information securely. We retain transaction records for accounting and dispute resolution.

Usage Data and Cookies

We collect information about how you use arena77: which markets (Liga 1, Piala Indonesia, Champions League) you view, which games (blackjack, Aviator, Sweet Bonanza) you play, how long you spend in each section, and what device and browser you use. We use this data to:

• Improve our platform's design and functionality.
• Detect fraudulent or suspicious activity.
• Understand user preferences (e.g., football sportsbook vs. live dealer vs. slots).
• Optimize server performance and load times.

We use cookies (small files stored on your device) to remember your login status, language preference, and betting history. Our cookies do not contain personally identifiable information—they contain only session identifiers and preferences. You can disable cookies in your browser settings, but some features of arena77 may not function properly without them.

Support Communications

When you contact arena77 support via live chat, email, or in-app messaging, we collect your messages, attachments, and any personal information you share (e.g., "I cannot withdraw from Jakarta", "My online payment account is linked to a different name"). We retain these records for dispute resolution and quality assurance.

How We Use Your Data

We use the data we collect on arena77 for:

• Account Management: Authenticate your login, process your deposits and withdrawals, and enforce your account security (password reset, two-factor authentication).
• Regulatory Compliance: Verify your identity (KYC), detect money-laundering patterns, and report suspicious activity where required by law.
• Fraud Prevention: Analyze usage patterns to detect account takeovers, duplicate accounts, and collusion.
• Service Improvement: Understand user preferences, optimize our markets (Liga 1, Piala AFF, Champions League, live dealer tables, slot games), and improve support response times.
• Legal Obligation: Respond to law-enforcement requests, regulatory inquiries, and court orders.

We do not sell your personal data to third parties. We do not use your KYC documents for marketing. We do not share your betting history with advertisers or data brokers.

Your Rights & Data Access on arena77

You have the right to:

• Access: Request a copy of your personal data (email, KYC documents, transaction history, support messages) that we hold. Submit a request via live chat or email.
• Correction: If your KYC information is incorrect (e.g., your address changed), contact support to update it. We will re-verify the correction.
• Deletion: Request deletion of your account and associated data after a standard retention period. Note: we must retain KYC and transaction records for a statutory window for regulatory compliance.
• Objection: Object to specific uses of your data (e.g., analytics). However, objecting to certain uses may limit our ability to operate your account.

To exercise these rights, contact our support team via live chat, email, or in-app help. We will respond within a standard business window.

Data Retention on arena77

We retain your data based on necessity and legal obligation:

• Account Data (email, password hash, 2FA settings): As long as your account is active, plus a grace period of 12 months after account closure for dispute resolution.
• KYC Documents: For 5+ years after account closure, per anti-money-laundering (AML) and regulatory requirements.
• Transaction Records: For 7+ years, per accounting and tax regulations.
• Support Communications: For 2 years for quality assurance; older records are deleted.
• Usage Data (cookies, activity logs): Up to 1 year; older data is aggregated or deleted.

Security & Jurisdiction

We at arena77 apply industry-standard security measures: SSL encryption for all data in transit, access controls (only authorized staff can view KYC documents), and regular security audits. However, no system is perfectly secure. We cannot guarantee that data will never be breached. If a breach occurs, we will notify affected users and cooperate with law enforcement.

Our servers may be located in Indonesia, Singapore, or other jurisdictions. When you use arena77, your data may be transferred outside your home jurisdiction. You accept this by creating an account. If you live in a jurisdiction with specific data-protection laws (e.g., GDPR in Europe), those laws may not apply to arena77—we operate under the principle that users are responsible for verifying compliance in their own location.

Policy Changes & Contact

We may update this privacy policy from time to time. If we make material changes (e.g., we start selling data to third parties), we will notify you via email or in-app notice. Continued use of arena77 after such notice constitutes acceptance of the updated policy.

If you have privacy questions or concerns, contact us:

• Live Chat: Available during business hours via the arena77 account dashboard.
• Email: Support email address listed in your account settings or the footer of this site.
• In-App Help: Access directly from your account menu.

We are committed to protecting your data on arena77. If you believe your privacy has been violated or your data has been misused, please report it to our support team immediately. We will investigate and take corrective action where appropriate.

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